Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This position is part of the Accounting Automation team within our Finance division, responsible for providing support to Coupa users, Accounting Automation, Finance, and Procurement groups.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

We are seeking a detail-oriented and experienced Coupa Administrator to ensure optimal performance of the Coupa platform, supporting system configuration, workflows, integrations, training, reporting, and continuous improvement initiatives. You will manage platform upgrades, automation, and supplier enablement processes while assisting end users and functional groups.

Key Responsibilities:

• System Management:
  • Configure Coupa settings, manage user access, and maintain compliance.
• Workflow Management:
  • Create approval chains, requisitions, purchase orders, and automate processes across modules.
• Platform Support:
  • Provide first-level Coupa support, troubleshoot issues, and ensure efficiency.
• Training & Documentation:
  • Develop training sessions, maintain user guides, and align practices with policies.
• Upgrades:
  • Coordinate Coupa releases, testing, and enhancements.
• Analytics & Reporting:
  • Generate reports to aid business decisions and monitor system performance.
• Collaboration:
  • Partner with teams to gather requirements, communicate updates, and develop solutions.
• Continuous Improvement:
  • Identify automation opportunities and implement best practices.
• Integrations:
  • Monitor data integrity, troubleshoot integration issues, and manage imports/exports.
• Testing:
  • Execute testing protocols (FUT, UAT, regression), maintain test scripts, and ensure compliance.
• Supplier Enablement:
  • Manage supplier data, forms, and onboarding (cXML, CSP, sFTP).

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree or equivalent experience
• Proven experience as a Coupa Administrator or similar role.
• Strong understanding of Coupa functionalities, process automation tools (e.g., Alteryx, Worksoft).
• Excellent problem-solving, communication, and collaboration skills.
• Knowledge of reporting, analytics, and workflow design.
  

Preferred Qualifications- Education & Prior Job Experience

• System knowledge and experience - Coupa, Cognos, SAP, Mosaic, Hyperion
• Bachelor’s degree preferred.
• Familiarity with systems such as Coupa, Cognos, SAP, Mosaic, Hyperion.
• Proficiency in Microsoft Office tools and ability to learn new software applications.
  

Skills, Licenses & Certifications

• Attention to detail
• Ability to work with minimal supervision
• Ability to work effecticely with others in a cross-functional team environment
• Proven record of handling multiple projects simultaneously; ability to keep track of various project details, prioritize and coordinate schedules with the team to meet the deadlines
• Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint, Access)
• Ability to maintain a high level of professionalism and confidentiality
• Ability to learn new software applications and apply new learning

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.