At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, were driven by innovation and excellence. Join us as a Admin Officer and make a difference by delivering top-tier medical services that support our employees health and well-being. Experience a fast paced, multicultural environment where your medical expertise will directly impact the success of our operations and contribute to our shared success on a global stage.

As an Admin Officer, you will be responsible for job managing and developing a team of Administrative Staff to provide a consistent, efficient, and responsive, customer-oriented specialist service to an internal customer base.

In this role, you will:

• Establish and prioritise department policies, processes, and procedures into discrete tasks with clear accountabilities.
• Ensure delivery of department and corporate requirements in liaison with internal and related functions (e.g. Scheduling).
• Provide Effective hands-on supervision and day to day management of an admin team. Responsible for their performance management, providing timely feedback and coaching when required
• Act as a first escalation point to clarify any policy issues with responsibility for decision making within established frameworks.
• Responsible for resolution of operational issues or problems arising daily establishing root cause and implementing action to resolve.
• Identify and deliver improved working methods/practices.
• Ensure delivery of excellent customer service amongst all frontline admin staff, guide and develop staff ongoing supported by training programs.
• Monitor diary management for specific area, ensure clinics are monitored and utilization is optimized. Keeping guidelines and policies up to date for specific area, ensure all staff adhere to the internal policies and guidelines.
• Ensure continuous communication with the Clark Contract Centre and identify gaps.
• Manage complaints through the complaints and incident management system.

To be considered for this role, you must meet the below requirements:

• Experience in managing mid-sized customer focused teams ( 10 members or more)
• Proven ability to coach and motivate staff
• Advanced Microsoft Office skills such as analysing information in Excel and Power BI, Writing formula
• Ability to analyse, interpret and present large datasets in various reporting tools and techniques.
• Ability to write comprehensive reports

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.