POSITION PURPOSE
Provides efficient and compliant training, assist in training oversight, and support to all Company and business partners utilizing Company and mainline partner training curriculum platforms.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Fosters the Company’s core values and culture throughout the work environment.
• Facilitate scheduling and assignment of duties in conjunction with department leadership.
• Support screening, hiring, training and development of Airport Operations colleagues.
• Provides instruction and ensures training is carried out within Federal Aviation Administration guidelines, mainline partner requirements and Company requirements.
• Organizes, schedules, and instructs aircraft familiarization and Auxiliary Power Unit training courses.  Provides initial and recurrent training internally and to mainline partner station personnel.
• Assists in evaluating mainline partner training curriculum. Reports inconsistencies and recommendations for alignment to department leadership.
• Completes ongoing oversight evaluations of mainline partner training curriculum. Reports inconsistencies and recommendations for alignment to department leadership.
• Gathers data from performing audits, assists in determining causes and provides recommendations for changes and implementation.
• Maintains professionalism and communicates clearly with both internal and external business partners.
   

Contributes to the continuous improvement of the department. 

• Maintains Subject Matter Expert knowledge on Company and mainline partner ground operations and de/anti-icing policies & procedures for decision making and oversight.
• Assists with the development, modification, and implementation of new and existing training programs.
• Attends meetings and communicates with the all business partners who handle our passengers and aircraft in efforts to maintain standardized processes shared manuals and training.

Contributes to the writing of manual policy updates and revisions. 

• Monitors training compliance oversight in assigned region and provides training and/or assistance to stations to maintain compliance.
• Assists in maintaining station database with overall detail and accuracy.
• Maintain risk-based audit training and conduct risk-based audits, as needed, along with conducting airport operation observations of mainline partner stations as part of Company ground operations oversight.
• Participates in operational risk assessments and root cause analysis.
• Supports new airport station openings and service resumption events.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.

EDUCATION and/or EXPERIENCE.

• High school diploma or general education degree (GED). 
• At least 1 year of experience in airport operations, airline experience or related area. 
• Experience with Microsoft Office applications. 
• May be required to be fluent in written and spoken Spanish, depending on work location.

PREFERRED EDUCATION and/or EXPERIENCE

• Specialty training beyond high school in aviation or related field and previous experience in aviation and/or training.  Prefer experience developing and delivering training.
• 2 years of experience in aircraft familiarization training.
• Associate degree in airline management
• Microsoft Office Suites

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  May be required to be fluent in written and spoken Spanish.

REASONING/PROBLEM SOLVING ABILITY

Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Able to deal with problems involving a few concrete variables in standardized situations.

DECISION MAKING

Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies.  Impact of decisions is moderately low.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Able to move about the work environment in a timely manner. 
• Frequently required to stand, walk, sit, talk and hear.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those who an associate encounters while performing the essential functions of this job. Ability to work in different airport environments, long shifts, day, night, weekend, holiday as needed.

• Work may be in a busy airport terminal.
• Work will be outside on airport ramp areas that are loud and busy working environments

TRAVEL REQUIREMENTS

Able to travel up to 50 of the time, including overnight stays.

EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.