Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• ​​​​​​The Benefits Analyst/Sr. Analyst is a member of the Benefits team within the People organization and will be responsible for administering health and welfare plans.
• This role will interface with other Benefits and Retirement team members and external benefits administrator or other vendors to support operational excellence and the delivery of Joint Collective Bargaining Agreements (JCBA) provisions and a positive team member experience as it relates to health and welfare benefits.

• Analyzes census data to monitor the administrative accuracy of health and welfare plans, including medical, dental, vision, flexible spending and savings accounts, income protection benefits, retirement plans, and other benefits programs including wellness and voluntary benefits
• Performs complex analytical work in support of troubleshooting member issues related to benefits eligibility, dependent verification, life events, COBRA administration, and special programs such as sick-bank conversion, wellbeing rewards, leave programs, early-out programs etc.
• Interprets benefit administration rules, plan requirements, and JCBA agreements
• Analyzes JCBA provisions and works with benefits administrators to design functionality and implement automation. Performs testing and monitors production environment for accuracy
• Defines requirements and designs an enhanced user experience with a focus on continuous improvement during new hire enrollment process, life events, annual enrollment, separation process, or survivor support
• Creates reporting dashboard using census, case management, and escalations data. Mitigates escalations through analysis of trends and recommends process improvements
• Drives accountability of external suppliers by validating data integrity to ensure the highest quality delivery of service in accordance with benefits delivery rules and service levels
• Monitors call center performance and analyzes data (volume, handle time, speed to answer etc.) to optimize staffing levels during peak periods such as annual enrollment
• Develops presentations and written materials to explain our benefits program to employees. Creates and reviews benefits communications and maintains external and internal websites
• Creates process maps and documents requirements related to the delivery of benefits
• Performs other duties or ad-hoc projects as assigned to drive business objectives

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training
• 3 years minimum analytics and/or operations experience

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Computer Science or Technology field is preferred
• Working knowledge of benefit plans or benefits administration
• Prior experience with ensuring vendor operational excellence
• Working knowledge of Microsoft Power BI or Tableau
  

Skills, Licenses & Certifications

• Must have strong working knowledge and ability of Microsoft Office software, including Excel (Vlook-up, Pivot tables, other formulas), Outlook, Word, and PowerPoint
• Ability to complete trend analysis to provide recommendations for improvement
• Must meet strict deadlines, with the ability to adapt in a fast-paced, changing, and complex benefits environment
• Detail-oriented with strong organizational skills and the ability to multi-task and effectively prioritize work, with emphasis on accuracy, timeliness, and operational excellence
• Ability to independently research issues using strong analytical and problem-solving skills
• Strong interpersonal skills required with the ability to effectively communicate with multiple levels of internal and external partners to achieve common goals
• Effective team player with the ability to collaborate, as well as work independently
• Self-motivated individual with the passion and desire to obtain additional knowledge and experience across multiple areas of the organization
• Ability to travel (15-25)
  

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more