Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This job is a key member of the Inflight Experience Team within the Customer/Commercial Organization.
• The Inflight Experience team focuses on creation a world class seamless travel experience through development of its range of entertainment and connectivity products and strategies. Responsible for driving cross-departmental efforts across a variety of functional areas in pursuit of Customer Experience objectives

• Identifies opportunities to improve the in-flight customer experience, offset costs and drive revenue through strategic partner relationships
• Supports Customer Product partnership initiatives including development of execution plans, integrated timelines, managing project deliverables and timely completion of tactical implementations
• Collaborates with internal stakeholders such as Brand, Loyalty and Global Engagement to ensure clear communication and transparency, gain alignment of initiatives and drive execution
• Bases decisions on customer demand and ensure inflight content and partnerships aligns with brand strategy
• Owns relationship with advertising partners including troubleshooting IT issues, modeling/forecasting revenue, and spaneting asset allocation
• Manages strategy, negotiations and relationships with in-flight partners with the objective of creating points of product differentiation and revenue opportunity and/or cost savings
• Manages relationship with agencies pitching opportunities for American
• Supports existing partnership relationships and identify/drive new opportunities for customer experience enhancing partnerships
• Develops and delivers presentations for business cases and recommendations on key initiatives to Senior Management
• Tracks, reports and analyzes partnership revenue streams, financial trends, benchspaning and develops forecasting for partner related initiatives

• Minimum Qualifications- Education & Prior Job Experience
  • Bachelor’s degree or equivalent experience/training
  • 2 years related work experience
• Preferred Qualifications- Education & Prior Job Experience
  • Experience contributing to cross-functional teams both internally and externally
• Skills, Licenses & Certifications
  • Motivated individual with a high personal standard of excellence who can work independently to drive for results
  • Financial and analytical skills with an aptitude for understanding the business, working with and pulling data, developing detailed logical analysis, and solving problems creatively
  • A strategic thinker that excels at thinking outside-the-box, while always keeping the customer’s needs in mind
  • Ability to think quickly and handle a variety of projects concurrently, while staying cool under pressure

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.