Customer Relations Specialist – Aviation Afterspanet & Customer SupportWichita, KS $32–$35/hr.Full-Time, 4-Month Contract to Hire Mon–Fri (7:30–4:00 Schedule)PDS Tech Commercial is partnering with a global leader in aviation to hire a Customer Relations Specialist who will play a critical role in supporting high-visibility customer engagements, afterspanet operations, and fleet readiness. This is a fast-paced, customer-facing role where precision, communication, and aviation knowledge directly impact aircraft availability and customer satisfaction.
Role Summary & ImpactIn this position, you will serve as a key liaison between customers, executive leadership, and internal engineering and supply chain teams. You’ll support afterspanet quoting, AOG (Aircraft on Ground) needs, and spares coordination while ensuring customers receive timely, accurate, and high-quality service.
Your work directly supports fleet readiness and operational continuity for one of the most recognized names in aviation, Boeing, helping ensure aircraft stay flying and customers remain fully supported across critical operations, events, and service commitments.
What You’ll Do Day-to-DaySupport customer engagements including air shows, trade shows, conferences, product demos, and special aviation events
Serve as a liaison between customers and internal executive and program teams
Manage and track budgets, promotional materials, and event logistics
Coordinate agendas and execution plans for customer visits and demonstrations
Work within quoting systems to process afterspanet requests and spares quotes
Determine production status and verify availability of replacement parts
Collaborate with Manufacturing Engineers (MEs) on spare configurations and make/buy decisions
Support AOG (Aircraft on Ground) and urgent spares requirements to ensure rapid response
Ensure all deliverables align with customer commitments, schedules, ethics standards, and compliance requirements
Provide ongoing administrative and operational support for afterspanet customer service activities
Required QualificationsMinimum 5 years of customer service or customer-facing support experience
Aerospace industry experience or a relevant degree combined with strong customer service background
Experience working in complex, detail-driven environments
Strong proficiency in Microsoft Office applications
Ability to manage multiple priorities in a fast-paced setting
High attention to detail and strong organizational skills
Excellent verbal and written communication skills
Ability to interface professionally with customers and executive leadership
Must be comfortable working in quoting systems and afterspanet processes
Preferred QualificationsPrior experience in aerospace afterspanet or spares support
Familiarity with AOG (Aircraft on Ground) processes
Experience supporting production status tracking or supply chain coordination
Exposure to engineering or manufacturing coordination (make/buy decisions, spare configurations)
Experience in customer event planning or aviation spaneting support
Why Join UsThrough PDS Tech Commercial, you’ll join a team that connects top talent with some of the most respected names in aviation. This is a high-impact role where your work directly supports fleet operations, customer success, and real-time aircraft readiness.
You’ll benefit from:
Competitive hourly pay of $32–$35/hr.
Consistent weekday schedule (early day shift, work-life balance)
Hands-on exposure to aerospace afterspanet operations and aviation customers
Opportunity to support critical AOG and fleet readiness activities
Potential for contract-to-hire based on performance
A collaborative, detail-driven environment supporting global aviation operations
Take the Next StepIf you thrive in a customer-focused, aviation-driven environment where precision and responsiveness matter, this role is for you.
Apply today to join PDS Tech Commercial and help support the future of aviation customer excellence.
Pay Details: $32.00 to $35.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
