Customer Support Technician (System Admin II)

Job Description:

Job Description
Ready to make a difference? Our employees design, integrate, and test the world’s next generation communication and electronic warfare systems for the United States DoD and international customers. You will be among the brightest minds, working on the aerospace and defense industry’s most difficult problems. Drawing strength from our differences, we’re innovating for the future. We put our customers first – exemplified by our mission: “We Protect Those Who Protect Us®.” Sound like a team you want to be a part of? Come build your career with us.

Ready to make a difference? Our employees design, integrate, and test the world’s next generation communication and electronic warfare systems for the United States DoD and international customers. You will be among the brightest minds, working on the aerospace and defense industry’s most difficult problems. Drawing strength from our differences, we’re innovating for the future. We put our customers first – exemplified by our mission: “We Protect Those Who Protect Us®.” Sound like a team you want to be a part of? Come build your career with us.

The Customer Support Technician will be part of an elite and agile Operations and Sustainment team responsible for multiple GEOINT mission critical production systems and capabilities across the entire enterprise.

Responsibilities in this role include:

Provide user support and customer service on customer-supported computer applications and platforms.
Troubleshoot problems and advise on the appropriate action.
Responsible for initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software.
Respond to queries, isolates problem, and determines/implements solution.
Responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We take pride in important work-life balance initiatives including every other Friday Off, Flextime, and Telecommuting. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Job Requirements:

Required Education, Experience, & Skills

Must have a current, active Top Secret/ SCI clearance
Associates Degree or equivalent education and/or certifications and 3-5 years’ of relevant experience
Must be able to communicate effectively (written and oral) across multiple teams and with senior company and customer management.
Knowledge of relevant call tracking applications
Knowledge and experience of customer service practices
Strong customer service skills and experience
Ability to work 24x7 rotating shift schedule (Including Holidays as needed)
Must obtain Security + Certification.

Preferred Education, Experience, & Skills

Bachelors’ Degree and 2-5 years’ of relevant experience or equivalent relevant experience.
Must be able to communicate effectively (written and oral) across multiple teams and with senior company and customer management.
Knowledge of relevant call tracking applications
Knowledge and experience of customer service practices
Strong customer service skills and experience
Ability to work 24x7 rotating shift schedule

Pay Information
Full-Time Salary Range: $77809 - $132275

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Job Ident #: 113826BR

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs

BAE Systems is a premier global defense and security company with approximately 100,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions...

Benefits:
Competitive

Supported Manufacturers:
Various

Supported Models:

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Job Info

Location

Springfield, Virginia, United States

Type

Permanent

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs