We are looking for a Demand Planner to join our team in Calgary, AB. This position will be responsible for accepting orders from our internal customers, creating demand with our manufacturing facilities and providing communication to our customers on delivery dates and schedule changes.
ROLE SUMMARY
Act as the primary point of contact between our manufacturing facilities and our internal customers in Calgary, Victoria and Toronto who support Afterspanet demand and MRO requirements
Manage customer quotes, sales order, returns, repairs, and administration of contractual arrangements
Respond promptly to customer questions, requests, and direct actions to the supply chain team as required
Be accountable for managing the ongoing and assured supply of aircraft parts and services in line with De Havilland Canada’s requirements
KEY RESPONSIBILITIES
Manage internal customer RFQs by coordinating necessary activities within Supply Chain. Review RFQ validity and check part parameters including price groups and respond back to the customer with part availability, price, and lead time
Accurate entry, review and management of customer orders including PO changes and customer schedule changes. Proactively communicate customer order status updates
Monitor email communications, handle direct phone calls, and participate in conference calls with customers
Make sure that data is actively managed within the ERP system so that reporting of KPIs is accurate and up to date. Includes monitoring and revising quotes, sales orders, RMAs, customer complaints
Work with Customer Quality and Quality Engineering to conduct root cause corrective action investigation and execution, to continually improve customer quality performance
Identify current or pending obsolete / out of production part issues and develop and execute strategies to mitigate
Support new programs and special projects in supply chain
Engage fully with metric-based performance management system
Work closely with Manufacturing and MRO leaders to ensure delivery schedules of critical items are on track
EDUCATION & EXPERIENCE
2-5 years of experience in Customer Service, Planning, Purchasing or Sales environment
Experience in the Aerospace sector is an asset
Experience in a manufacturing environment is an asset
Strong with ERP/MRP systems and MS Office
SKILLS
Familiarity with manufacturing operations in multiple industries and commodities
Experience in LEAN environments
Strong communication skills and ability to influence others
Excellent Written and verbal communication skills
Ability to work with all levels of the organization
