BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world.

At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.

We are seeking a highly experienced Systems Admin SME to provide Tier I & II problem identification, diagnosis, and resolution for complex IT systems, as well as technical assistance to computer system users. As a Systems Administrator SME, you will play a critical role in delivering engineering services for complex network infrastructure and enterprise computing infrastructure, including end-point devices, data center hosted servers, multi-Cloud services, virtualized applications, and storage systems.


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We are actively seeking candidates with a minimum of 16 years' experience, and a range of skill levels from basic to advanced. Bachelor's or Master's Degree are preferred in one or more of the disciplines described below where specific skills may include the following:

• Provide Tier I & II problem identification, diagnosis, and resolution or escalate to Engineering team
• Answer questions or resolve server-related problems for clients via telephone or using remote access tools
• Provide assistance concerning the use of server hardware, installed software applications, and operating systems
• Provide support for implementation, troubleshooting, and maintenance of IT systems, including day-to-day operations, monitoring, and problem resolution
• Travel to non-warzone areas up to 10% of the time is required
• Create and maintain system documentation, standard operating procedures, and system guides
• Deliver hardware to sites in WMA
• Provide close support problem identification, diagnosis, and resolution, or escalate to Tier II onsite troubleshooting
• Investigate and resolve customer problems
• Provide technical assistance to computer system users
• Address trouble tickets in a timely fashion
• Create requests for support via ServiceNow
• Support asset management tracking of inventory
• Train new users
• Document problems and troubleshooting efforts in ticket processing database
• Strong knowledge of:
  + Active Directory
  + Microsoft Office
  + Windows Server 2016-2021
  + Microsoft Windows Server operating system build processes and tools
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Strong analytical and troubleshooting skills

• Extensive experience or training related to a particular skill, language, system, or technology.
  Capable of not only delivering a capability tied to that skill, but passing their knowledge on to others.