The purpose of the role is to develop and oversee all aspects of the Repair Order process that pertain to all rotable components.  Responsible to monitor the RO process and cycle times as well as maintain Vendor Master Key Performance Indicators (KPIs) in terms of repair cycle times guarantees.

RESPONSIBLE FOR END-TO-END REPAIR ORDER (RO) MANAGEMENT PROCESS; INCLUDING WARRANTY ROS

Responsible to effectively manage the repair cycle to achieve ACM requirements:Monitoring, tracking and recording the movement of parts within ACM (stores, line maintenance, supplier, transportation, etc.…). Resolve any hold issues at any gates, to ensure constant movement of partsOutline and work towards process improvement to minimize repeated stoppageEffectively manage and control the rotable asset inventory that is in the repair cycle.Provide on-going identifications of opportunities for cost saving and process-automation improvementsResponsible for resolution of all cross functional issues and discrepancies affecting the repair cycleSupport BER evaluation for final disposition and perform the Scrap TransactionsIdentify potential expedite candidates based on customer requirements and contractual obligations

Provide weekly and monthly performance reporting, on the movement of parts within the different gates, as well as ad hoc reports required to support the specifics of the contract obligationsEnsure system accuracy within TRAX, for reporting purposes

Ensure accurate information on our vendor base, which consists in over 150 Vendors, with multiple locationsEnsure our Vendors always support our compliance requirementsSupport fleet engineering on maintenance programs and/or reliability improvements initiatives.

Launch cost reduction activities and liaise closely with other managers and stakeholders.Participate in identification of new business process/innovation opportunities and transition activities.Participate in Defining and documenting processes, including process maps, maintain control manual to reflect most current processes.Conduct process audits and review activities after implementation to verify acceptance and effectiveness, lead corrective actions.Provide technical support in his/her field of expertise.

Attend daily production/operations conference calls and provide status of Component availability/recovery plans as required.Define components maintenance priority & criticality and perform follow-up with vendors.Assess future component needs and assure that sufficient stock is on hand to support the maintenance planCoordinate the removal of borrowed part as efficiently as possible.Coordinate with buyer that all exchanges are returned within contractual agreements.Support other BU on inventory surplus activities

Assist in the preparation of the annual Component Maintenance and Operational budgets and ensure all costs are captured.  

Bachelor or College degree in Business, Engineering, or other technical discipline or equivalent3-5 years relative experience as a manager and/or as an engineer in a technical environment knowledge of Mechanical equipment or manufacturing technologies is an asset.Excellent knowledge of computer software (Excel, Word, Microsoft Project,) and TRAX MRP / ERP systemsDemonstrated ability to foster relationships and ability to lead and influence with or without formal authorityDemonstrated strong interpersonal and communication skills, including negotiation.Strong project management expertise.Strong analytical, planning and organizational skills.Familiarity with the contents of standard aerospace contractsFamiliar with Transport Canada Aviation regulations and norms.Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Diversity and Inclusion

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.