Duty Manager

About Brussels Airlines

At Brussels Airlines, we are passionate about connecting people, economies, and cultures. As Belgium’s home carrier and one of the four network airlines of the Lufthansa Group, we fly from the heart of Europe to over 90 destinations worldwide, including 17 across Sub-Saharan Africa.

As proud ambassadors of Belgium, we bring the world to Belgium and the best of Belgium to the world: from collaborations with Michelin-starred Belgian chefs to our Belgian Icon aircraft adorned with national legends, we celebrate creativity and the amazing things our country has to offer.  

Ranked number 4 in 2025 in Randstad’s Employer Brand charts, we are driven by passion, ownership, team spirit, excellence and respect.

Who are we looking for?

The Duty Manager leads the Hub Control Center (HCC) as Brussels Airlines station manager in compliance with contextual obligations, such as security, statutory requirements, national and international rules (IATA, ICAO, IOSA, DGR, ..). He/she will be responsible for the proactive assessment during disruption, ensuring & coordinating that all services are performed according to the agreed SLA’s in an efficient and cost-effective manner.

• Act as SPOC for all stakeholders in Brussels (40+ airline companies, Brussels Airport Company (BAC),...) and ensure the daily follow-up of in- & outbound flights.
• Monitoring and updating the different operational systems with information linked to the aircraft rotations.
• Ensuring verbal and written communication with guests, internal and external clients.
• Proactive assessment of available resources during disruption and implementation of cost effective & legal recovery plans in accordance with regulatory and company policies.
• Ensure reporting on a daily basis on all operational and commercial issues to all departments.
• Support the Ground Operations project team with your operational knowledge and experience.
• Leading, coaching and supervising the HCC team in order to improve quality and processes, thinking and acting towards 100 customer satisfaction by keeping in mind the company core values and interests
• Organize HCC planning, appraisals, coaching and training
• Perform the duty on site between 0500H and 2300H (but not limited to) with 24h/7 on-call availability.

Your profile

At Brussels Airlines, we believe in making people grow. Therefore, we are not looking for white ravens: we are looking for people that match with our company’s goals and culture, and that can elevate us to even higher heights.

• Bachelor or equivalent through experience
• 5 years of experience in aviation
• Profound knowledge of check-in and boarding procedures
• Theoretical and practical knowledge of reservation, re-routings, create and customize reservation files
• Knowledge of reservation system, ticketing & tarification procedures
• All-round knowledge of the airport working procedures & process flow
• Strong in Dutch & French; English at a higher level is a minimum requirement (in writing and verbal), German is an asset
• Extensive knowledge of Window applications (Word, Excel, PowerPoint)
• Broad orientation, analytical thinking, strong organizer and the power to adaptation are an absolute must
• Be a trouble-shooter and tackle pro-active and active any potential operational problem
• Stress resistant and flexible
• Team player
• Commercial insight and attitude
• Discrete and a flair for diplomacy
• Creative problem solving (out of the box approach keeping in mind company, national & international regulations)
• People manager (able to solve delicate matters in a win-win situation)
• Excellence in customer service and care
• Decision maker

What’s in it for you?

• Never a dull day: a challenging job in aviation, where entrepreneurship, collegiality and a hands-on spirit are at the heart of our approach. 
• Awesome colleagues: a talented, international team fully dedicated to soaring to new heights together in an empowering environment. Experience the combination of the freedom to make the role your own and excellent teamwork!
• Continuous personal and professional development: enjoy broad training possibilities in both the Becademy as in the Lufthansa Group network. Seize the opportunity to experience a colleagues job. Or take advantage of Lufthansa Group’s international career opportunities!
• Travel discounts: you and your family can explore the world at very attractive flight and hotel rates. And even for your friends you can fix special deals!
• A people-oriented environment with more than 3500 colleagues and more than 60 nationalities. At Brussels Airlines, there is room for everyone – but not for discrimination. Diversity and inclusion are celebrated, and we do everything to create a company culture that feels like coming home.

And of course, we offer the more general perks:

• An attractive salary, in line with your experience and competences, with a flexible reward plan that allows you to further optimize part of your salary
• A company car + fuel card
• CLA90 bonus and profit sharing when collective targets are met
• Meal vouchers 
• Eco vouchers 
• Representation allowance and home working allowance
• Smartphone & laptop
• Health insurance for you and your family at favourable rates
• Pension insurance, including insurance coverage of 2 years in case of long-term illness
• “Benefits at work” employee discount platform
• 27 vacation days + extra seniority holidays