Group Sales Supervisor, WestJet Vacations
The Opportunity:
Are you searching for a fun, passionate, travel loving team? – Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Group Sales Supervisor supporting our WestJet Vacations brand to join us in making vacation dreams come true. As a Group Sales Supervisor, you will play a key role in driving team performance to meet and exceed sales targets. By providing effective coaching, motivation, and operational oversight, you will ensure that all team members remain focused on delivering exceptional customer service and achieving business goals. The position reports to the Director, Group Sales, and will be located in Toronto, ON.
What You’ll Do:
- Provide ongoing coaching and support to team members on sales techniques, customer service excellence, and adherence to company policies.
- Conduct monthly one-on-one meetings and weekly performance reviews.
- Monitor and manage team KPIs, providing regular feedback and recognition.
- Address performance challenges and implement improvement plans as needed.
- Take and resolve escalated calls, offering coaching to prevent recurrence.
- Motivate and encourage a positive team culture and attitude.
- Ensure timely responses to emails, voicemails, and queue call requests.
- Balance workload across team members by tracking email volumes and call schedules.
- Track and report on seat counts, receivables, and group booking payments.
- Communicate updates on promotions, procedures, and policy changes.
- Build and maintain relationships with key accounts and high-volume customers.
- Understand customer needs and provide tailored solutions with care, compassion, and competence.
- Identify and address service challenges or opportunities for improvement.
- Monitor calls and customer interactions to ensure service excellence.
- Identify and celebrate performance excellence with both customers and team members.
- Propose innovative ideas to improve team performance, processes, and technology.
- Stay current with product knowledge, promotions, and internal procedures.
- Attend training sessions and complete all required learning modules.
- Other duties as assigned.
What You’ll Need:
- Minimum 1 year previous supervisory and employee coaching experience in a sales environment - preferably in the travel industry.
- Post-secondary education in travel is an asset.
- Excellent interpersonal skills, with a proven ability to build relationships and foster collaboration within a team.
- Able to demonstrate initiative as well as a progressive, open-minded approach to developing new sales, employees, processes etc.
- Excellent customer service and communication abilities and enjoys working directly with customers.
- Must be very organized, with a strong ability to multitask and work well under pressure while maintaining professional communications in all settings.
- Must possess excellent administration skills and PC Skills (MS Office, Excel, PPT, etc.).
- TICO Certification required.
- Experience with TTS and Sabre is an asset.
What We Offer:
- Hybrid Work Opportunities
- GoodlifeCorporate Discount
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price!Opportunity to give back through our social responsibility initiatives
See for yourself! sunwinglife
We thank all who apply however only those who meet the qualifications will be contacted.
Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well.Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.
We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozariosunwing.ca
