Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• The Manager of Cargo Operations Planning & Coordination will lead a team of analysts, including operational and customs subject matter experts, to support our frontline teams by driving initiatives, creating/sharing best practices and policies and procedures in equipment, customs, training, compliance and performance metrics to help create a world class customer experience.
• The role is a part of the Cargo Operations team within our Cargo group.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Provide strategic thought leadership in support of Cargo Operations by identifying areas of opportunities and drive towards execution.
• Responsible for directly and indirectly leading people and teams on operations and customs topics.
• Support key cross-functional initiatives providing subject matter expertise and being the voice of operations.
• Partner with shared services stakeholders to set vision, help support initiatives, improve coordination and execution across teams; this includes the Cargo Training and Cargo Policies and Procedures Teams.
• Coordinate with the Performance Planning and Analysis team on performance metrics and reporting.
• Own Cargo Cup process including calculation, coordination and support.
• Responsible for long-term vision, contract and day-to-day relationship with our ULD management team Jettainer. Continue to evolve ULD tracking, Demurrage and implement solutions to improve and simplify our current processes.
• Participate in industry conferences and working groups to help drive direction in our business environment.
• Uphold inclusive leadership values, develop and care for the team, provide positive impact on culture at American Airlines and ensure a one team mentality.

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or Masters degree in relevant field or equivalent experience/training.
• 5+ years professional experience with at least 3 years of strategy, operations or cargo experience.
• Ability and willingness to travel.

Preferred Qualifications- Education & Prior Job Experience

• Proven success collaborating across a wide variety of cross functional teams and initiatives.
• Experience in cargo operations.
• Experience in airport operations.
• Project management experience.

Skills, Licenses & Certifications

• Strong knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook.
• Ability to question the status quo and pursue change when needed.
• Ability to translate between cargo operation and other parts of the business.
• Collaborative approach with proven ability to work effectively as part of a team.
• Effective decision-making based on a combination of data-driven analysis and strategic consideration.
• Strong interpersonal skills including leadership, collaboration, consensus-building, and cultural awareness.
• Ability to build strong consensus and achieve results though others.
• Effective communication and presentation skills, with an ability to reach all levels both verbally and in writing.
• Results-driven behavior with the ability to balance multiple priorities simultaneously.

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.