Market Research Manager

Job Description:

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.This position will be responsible for supporting the design and delivery of a variety of quantitative and qualitative research projects supporting the work of Air Canada Brand and Loyalty initiatives.The individual in this role will have a keen interest in discovering the ‘why’ and telling the story behind consumer behaviour, sentiment, and decision-making process. The incumbent is a motivated self-starter, capable of working in a fast-paced deadline driven environment. Organizational and time management skills are essential to the success of this role.Key functions & AccountabilitiesThis position reports to the Manager, Market Research and will be involved in:

Participating in the end-to-end design and management of a variety of research studies across various business units at Air CanadaDrafting questionnaires which accurately address business and research objectivesDrafting research reports that summarize complex research findings into clear & actionable insights Manage/optimize continuous studies to monitor key performance metricsCollaborate with the Market Research and wider teams across Air Canada to optimize and further integrate the use of research data/findings within the organizationManagement of relationships with 3rd party research suppliers related to research initiativesSupport relationships with internal and external stakeholders to identify opportunities to further add value to partners/clients/business strategy through spanet researchAssist the Market Research team in producing analysis with accuracy and integrity and based on best research practicesAssist with team administration tasksQualifications

3+ years’ experience in similar positionUndergraduate degree in Business, Social Sciences, Statistics, or related disciplineKeen interest in the design and execution of complex quantitative and qualitative research projects Understanding of various research methodologies, statistical concepts and data analysisStrong quantitative and analytical skillsStrong interest in Marketing, Loyalty, and Customer ExperienceStrategic thinking with astute business sense; ability to gather and synthesize data into actionable insights & recommendationsKeen attention to detailSuperior organizational, time management and planning skillsThrives in a fast-moving environment Proven ability to communicate effectively and succinctly, should be comfortable interpreting data analyses and writing reports Exposure to survey tools such as QualtricsExposure to data analysis tools such as DisplayR, Q, SPSSEfficient in use of Excel and PowerPoint Conditions of Employment:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Job Ident #: 37490

Company Details

Air Canada

7373 Boul. Cote-Vertu ouest
Saint-Laurent, Quebec H4S 1Z3 Canada
www.aircanada.com/careers

Air Canada is Canada's largest airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada. In 2017, Air Canada together with its Air Canada...

Supported Manufacturers:
Airbus
Boeing
Embraer

Supported Models:
A330, A320
767, 777, 787, 737 MAX 8
E190

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Job Info

Location

TORONTO, Ontario, Canada

Type

Permanent

Company Details

Air Canada

7373 Boul. Cote-Vertu ouest
Saint-Laurent, Quebec H4S 1Z3 Canada
www.aircanada.com/careers