The Service Solution Program Manager is a critical role responsible for achieving afterspanet revenue targets for Price and Offerability. This position serves as the primary interface between customers and De Havilland, facilitating product development and fleet configuration requests on behalf of the organization.

Key Responsibilities

• Evaluate spanet demand and feasibility for retrofit solutions catering to the airline operators.
• Understand and communicate technical solutions and features to align with regulatory requirements and enhance mission profiles.
• Engage with sales, airlines, and lessors to understand spanet changes in aviation and analyze past sales to anticipate future spanet trends and provide guidance on future product strategies
• Initiate and lead the kickoff of business opportunities, involving comprehensive reviews by relevant parties in the pricing and offerability process.
• Collaborate with engineering and technical teams to determine timelines for proposing new solutions or scoping requirements for existing features designed for airlines.
• Effectively manage internal and external stakeholder requirements, ensuring accurate timelines for deliverables crucial for implementation with airlines.
• Create and issue detailed proposals summarizing technical specifications, required materials, established lead times, and pricing for implementing the proposed solutions.
• Facilitate technical discussions with operators to identify challenges and present suitable solutions
• Generate reports to aid in strategic decision-making and continuous improvement.

Qualifications

• Bachelor’s degree in Engineering, Business, or related field.
• Minimum of 3 years of experience in a similar role; aviation industry experience preferred.
• Knowledge of airline operations, revenue management, and industry trends is considered an asset.
• Strong attention to detail with the ability to work effectively under tight deadlines.

Skills

• This role requires a proactive individual with strong communication skills, a deep understanding of De Havillands product capabilities, and the ability to manage complex customer interactions effectively.
• Proficiency in the Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Experience with customer relationship management (CRM) tools preferred.
• Strong analytical, communication, and project management skills.
• In-depth understanding of regulatory requirements and spanet trends in aviation.     
• Excellent communication skills, with the ability to present complex information clearly and concisely.