Programme Lead - Customer - 12-18 month FTC

Luton/Hybrid

Company

When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so that people can exercise their get-up-and-go. With almost 300 aircraft flying over 1,000 routes to more than 32 countries, we’re the UK’s largest airline, the fourth largest in Europe and the tenth largest in the world. Set to fly more than 90 million passengers this year, we employ over 10,000 people. Its big-scale stuff and we’re still growing.

Job Purpose

The Programme Lead role has accountability for the leadership of a set of projects and initiatives that together deliver defined benefits and improvements to business performance.  The Programme Lead will work with executive sponsors and functional leads across the business to successfully define the business outcomes, benefits and business case for the programme underpinned by a clear scope and sequence of change required to enable those benefits on behalf of the Programme Sponsor.

Job Accountabilities

·       Engage with the Programme Sponsor and functional leads to establish the programme benefits and business case

·       Define the programme’s governance structure and ensure alignment to the PMF framework

·       Proactively monitor progress, resolve issues and manage risks and report at regular intervals to the Sponsor and the Head of Portfolio

·       Develop and manage to an effective stakeholder engagement plan and ensure business leads and subject matter experts are mobilised for success

·       Plan and design the programme to deliver the programme goals with clarity on the decomposition of projects and work-streams

·       Develop and maintain the overall programme plan and controls

·       Establish a robust dependency management regime both within the programme and against the wider change portfolio or business priorities

·       Manage the programme budget with a relentless focus on delivering value for money.  Monitor costs against budget, provide accurate forecasts and track enablement of benefits.

·       Manage the programme resources ensuring identification of the appropriate allocation of skills into the underlying projects or initiatives and that resources allocation is optimised.  Support sourcing of roles and facilitate resource prioritisation

·       Provide effective line management to project managers and coaching/mentoring to other programme team members

·       Work with procurement and technology supplier management to ensure the third party contributions to the programme provide value for money

·       Work with Business Change Managers and IT Service Managers to transition to the new business as usual mode

·       Ensure there is a focus on programme delivery improvements through capture of lessons, undertaking root cause analysis and applying changes

KEY SKILLS REQUIRED

·         Prior experience of working in a large, complex organisation, preferably in a high-volume industry

·         Strong experience in programme management with a track record in delivering to cost, time and quality, ensuring flawless execution and full extraction of benefits

·         Experience of designing change projects which align both the ‘hard’ and ‘soft’ elements of the organisation e.g. strategy, processes, systems, structure, values, behaviour, skills, engagement and communication

·         Proven ability to lead, engage, and influence up to and including board level

·         Led programme teams of 50 people.

·         Strong coaching skills and ability to transfer knowledge and techniques.  Line management of up to 7 direct reports.

·         Strong commercial acumen

·         Resilient and able to work under pressure

·         Financial literacy (budgeting, reporting, interpretation) and managed £multi-million budgets

 Desirable Skills and Experience

·       Contact centre/operations background experience

·     Product mindset – understanding cx design, iterative delivery, focus on keep end users at front of program

·     Experience delivery multi outcome programmes (including the setting up and integrating SaaS options, building new applications/interfaces from scratch, upgrading existing tech, process redesigns)

·    Experience working within an agile & waterfall frameworks

What you’ll get in return 

·       Competitive base salary 

·       Up to 30% bonus 

·       25 days holiday 

·       BAYE, SAYE & Performance share schemes 

·       7% pension 

·       Life Insurance

·       Work Away Scheme

·       Flexible benefits package 

·       Excellent staff travel benefits 

About easyJet

At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

Apply

Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.