Position Title: Senior Manager Risk Management
Position Summary
The Senior Manager, Risk Management leads JetBlue’s enterprise risk strategy related to insurance programs, claims management, and Workers Compensation. This leadership role combines operational oversight, strategic risk mitigation, and people leadership to ensure a seamless, cost-effective, and caring approach to all risk-related matters. The Senior Manager is accountable for optimizing claims outcomes, managing Workers’ Compensation and operational claims, leading risk financing strategies, and fostering strong partnerships with key stakeholders. This role also manages and develops high-performing teams, ensuring alignment with JetBlue’s values and business objectives.
Essential Responsibilities
- Oversee JetBlue’s enterprise insurance programs (Property, Cyber, Directors & Officers (D&O), Workers Compensation, Aviation, etc.) ensuring coverage adequacy, optimal pricing, and alignment with business exposures
- Serve as a strategic thought partner to senior leadership on emerging risk trends, insurance strategies, and claims management best practices
- Maintain awareness of global insurance market conditions and regulatory trends to proactively adjust strategies
- Represent Risk Management and partner with key stakeholders across JetBlue on company-wide initiatives, steering committees, and operational response teams, such as Business Continuity and Emergency Response (BCER)
- Champion continuous improvement efforts to enhance efficiency, service delivery, and cost control across all areas of responsibility
- Lead all renewal processes, submissions, audits, and negotiations in partnership with internal stakeholders, brokers, and insurers
- Provide contractual risk transfer guidance and review insurance provisions in complex agreements, leases, and partnerships
- Ensure accurate and timely management of Certificates of Insurance and insurance identification materials
- Lead the oversight of all Workers’ Compensation programs, with accountability for claim outcomes, carrier performance, and cost containment strategies
- Oversee operational claims (first and third-party) with direct involvement in high-exposure, catastrophic, or sensitive cases.
- Establish best-in-class processes for advocacy-based claims handling, ensuring alignment with JetBlue’s Caring value and delivering exceptional crewmember support
- Maintain robust partnerships with external claims administrators, brokers, service providers and internal stakeholders to ensure risk strategies align with corporate objectives
- Develop and manage department budgets for insurance premiums, claim reserves, and risk services
- Provide accurate and timely reports to senior leadership on risk exposure, claims trends, financial performance, and key risk indicators
- Leverage data analytics to identify emerging risks, recommend strategies for risk reduction, and measure program performance
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
- Other duties as assigned
