Job DescriptionWhat You Will DoOwn product vision and roadmap for core platform domainsLead the definition and evolution of key platform capabilities supporting airline distribution and B2B travel commerce. Balance short-term delivery with long-term platform sustainability.Act as the functional aut
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Senior Product Manager (Payment)
Job Description:


Job Description

What You Will Do
  • Own product vision and roadmap for core platform domains
    Lead the definition and evolution of key platform capabilities supporting airline distribution and B2B travel commerce. Balance short-term delivery with long-term platform sustainability.
  • Act as the functional authority for complex workflows
    Define and document end-to-end product behavior across booking lifecycles. Cover search, pricing, booking, ticketing, cancellations, refunds, commissions, settlements, and operational edge cases.
  • Work closely with architecture and engineering leadership
    Partner deeply with the Principal Software Architect and engineering teams. Shape system boundaries, APIs, data flows, and sequencing of platform capabilities.
  • Translate strategy into execution-ready requirements
    Convert high-level business objectives into clear, prioritized product requirements and user journeys. Establish acceptance criteria suitable for high-risk transactional systems.
  • Drive phased product evolution
    Support incremental delivery and controlled platform evolution. Ensure new capabilities are introduced safely without disrupting live operations.
  • Balance commercial, operational, and technical needs
    Work with business, finance, and operations stakeholders. Ensure product decisions account for revenue impact, cost efficiency, operational risk, and regulatory considerations.
  • Champion data-informed decision making
    Define success metrics beyond delivery (e.g., booking success rate, failure rates, refund SLAs, conversion impact).Use data to guide prioritization and trade-offs.
  • Enable cross-functional alignment and buy-in
    Clearly communicate product intent, priorities, and trade-offs to internal teams and selected external partners where appropriate.
  • Stay informed on industry and spanet trends
    Track developments in airline technology, travel commerce, and platform models to inform product direction without chasing unnecessary complexity.
Your Experience
  • Education: Degree in Computer Science, Engineering, or a related field.
  • Professional Experience: 8+ years of overall experience, with at least 4–5 years in a senior product management role.
  • Platform Focus: Proven experience managing platform or system products rather than purely consumer-facing features.
  • Technical Domain: Strong understanding of transactional systems, APIs, and service-based architectures. Experience working closely with software architects and engineers on complex technical products.
  • Delivery & Analysis: Solid grasp of Agile delivery principles, backlog management, and phased delivery in high-risk environments. Strong analytical skills with the ability to reason about workflows, edge cases, and failure scenarios.
  • Soft Skills: Excellent communication and stakeholder management skills, including the ability to explain complex concepts clearly.
  • Strong Advantages: Experience in travel, airline systems, OTA platforms, payments, e-commerce, or fintech.
  • Nice-to-Haves: Familiarity with experimentation, optimization , and metrics-driven improvement.
What We Value
  • Systems Thinkers: Product managers who think in systems and lifecycles, not just screens and features.
  • Adaptability: Comfort operating in ambiguous, evolving environments where requirements are complex and trade-offs are real.
  • Accountability: Strong ownership mindset and willingness to engage deeply with technical and operational detail.
  • Pragmatism: Ability to balance pragmatism with long-term product vision.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Company Details
AirAsia
Kuala Lumpur International Airport
Malaysia, International 50250 International
mycareer.airasia.com/gb/en/search-results
97 Open Jobs Available
20 years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple - make flying affordable for everyone. Now, that dream has sparked half a billion more dreams and will continue to do so through new ex...
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Type
Permanent
Company Details
AirAsia
Kuala Lumpur International Airport
Malaysia, International 50250 International
mycareer.airasia.com/gb/en/search-results
97 Open Jobs Available
20 years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple - make flying affordable for everyone. Now, that dream has sparked half a billion more dreams and will continue to do so through new ex...

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