Service Delivery Manager & Maintenance Planner

Job Description:

Position: Service Delivery Manager & Maintenance Planner
Location: Bournemouth
Working Hours: Full-Time, 40 Hours per week

Competitive Salary + Excellent Benefits!
Opportunities for professional development!
For more details, read on!

We are seeking a highly capable and proactive Service Delivery & Maintenance Planning Manager to lead the coordination and planning of aviation maintenance services under CAA Part M and Part 145. This role combines strategic service delivery oversight with hands-on maintenance planning, ensuring that aircraft inputs are effectively planned with minimal downtime and delivered on time, within budget, and to the highest quality standards.This role is pivotal to the successful delivery of a crucial contract where maximum aircraft availability is key. You will ensure all be responsible for seamless communication across all stakeholders to align maintenance activities with operational priorities.
About us:Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.With operations in the UK, Jersey, Europe and the Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.
Responsibilities:

Customer Interface & Communication
Serve as the single point of contact for the Customer, ensuring clear and consistent communication between all stakeholders and streamlining the flow of critical information.
Operational Alignment & Continuous Improvement
Integrate CAMO planning with operational priorities, balancing individual aircraft maintenance with the broader fleet schedule to maximise aircraft availability.
Identify and deliver ongoing continuous improvement measures to increase operational performance and reduce cost of delivery.
Maintenance Planning & Coordination
Lead the planning of scheduled maintenance activities, including pre-input meetings, work pack development, and resource coordination to ensure timely and efficient aircraft inputs.
Emergent Work Management
Oversee unplanned maintenance events, ensuring rapid response, stakeholder alignment, and accurate cost tracking and approvals.
Performance Monitoring & Reporting
Deliver service performance reports and track KPIs for both Customer and Supplier identifying and communicating key factors in the delivery driving metrics.
Cross-Functional Collaboration
Work closely with engineering, CAMO, and operational teams to ensure smooth execution and continuous improvement across service delivery.

Skills, Qualifications and Experience required:Essential

Performed project service delivery management within aviation sector
Managing delivery against a set of agreed KPIs
Ability to discuss and understand aircraft technical details with the engineering personnel
Working knowledge of Part 145/Part M regulations
Advanced computer literacy (MS Office mainly)
Project Management tools, eg MS Project or equivalent
Self-starter with a high sense of urgency and a positive mindset.
Customer oriented with excellent communication skills
Well organised and responsible
Able to work under pressure and handle stressful periods well

Advantageous

Project Management or Service Delivery qualifications (APM PMQ, MSP, ITIL etc.)
Recognised technical qualification in engineering or planning discipline
Competent in the use of MRO tracking software such as either Corridor, RAMCO, IFS, Quantum or equivalent.

In addition to a Competitive Salary, we will offer you:

Competitive Group Pension Scheme
Comprehensive Life Assurance *
Comprehensive Income Protection *
Comprehensive Travel Insurance *
Comprehensive Private Healthcare (after successful passing of probation) *
Free Car Parking
2 Paid Volunteering Days each calendar year (subject to line manager approval)
Investment in Training, Qualifications and Professional Development

*(Subject to insurance underwriting)Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.

Job Ident #: VN1225

Company Details

Gama Aviation Signature

Two Corporate Drive
Suite 1050
Shelton, Connecticut 06484 USA
www.gamasignature.com

Gama Aviation has operations in 45 locations in 17 countries across five continents, making it one of the world’s leading aviation services companies. Its services include line and base maintenance, FBO services, engineering design, aircraft management...

Benefits:
Health, 401K, dental, vision, long-term disability, life insurance

Supported Manufacturers:
Gulfstream, Bombardier, Dassault, Cessna, Hawker Beechcraft and Embraer

Supported Models:

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Job Info

Location

Farnborough, England, United Kingdom

Type

Permanent

Company Details

Gama Aviation Signature

Two Corporate Drive
Suite 1050
Shelton, Connecticut 06484 USA
www.gamasignature.com