NOW HIRING! Brand Ambassador

The Brand Ambassador is a frontline, guest-facing sales role responsible for promoting and selling Harbour Air’s award-winning scenic tours in high-traffic downtown Vancouver locations. Brand Ambassadors operate under the day to day direction of the Brand Ambassador Lead.

As a Brand Ambassador, you will engage with locals and visitors, create excitement around Harbour Air’s unique flight experiences, and convert interest into bookings while consistently delivering a high quality guest experience and representing the Harbour Air brand with professionalism, energy, and enthusiasm.

This is a seasonal role (May – September) ideal for individuals who enjoy interacting with the public, thrive in a fast-paced environment, and are passionate about tourism, aviation, and Vancouver.

WORK HOURS: Shifts will vary based on operational needs. Shifts will include weekends.

LOCATION: Key city locations around Vancouver

TERM: Part-Time Temporary and Full-Time Temporary options may be available (May 2026 – September 2026)

DEPARTMENT: Sales

COMPENSATION AND BENEFITS: Competitive wages, flight perks, and discounts at local restaurants and partner organizations, staff events and much more!

Key Responsibilities & Expectations

Sales & Customer Engagement

· Proactively engage with the public to promote and sell Harbour Air scenic tours

· Educate guests on tour options, flight routes, pricing, and local sights.

· Work toward daily individual and team sales targets set by the Brand Ambassador Lead

· Deliver a welcoming, memorable guest experience that drives conversions

· Meet or exceed individual and team sales targets

· Support guests with bookings, questions, and general inquiries

· Take coaching and feedback from the Brand Ambassador Lead to improve sales performance

Brand Representation

· Act as a positive and professional ambassador of the Harbour Air brand

· Communicate key brand messages, values, and unique selling points

· Maintain a polished appearance and friendly, confident demeanor

· Share local knowledge and recommendations to enhance the guest experience

· Follow approved brand messaging and selling guidelines at all times

Operations & Administration

· Accurately process bookings using point-of-sale systems

· Handle cash, credit card transactions, and basic sales reporting

· Maintain a clean, organized, and guest-ready sales area

· Follow all Harbour Air policies, procedures, and operational guidelines

· Escalate issues, guest concerns, or operational challenges to the Brand Ambassador Lead as required

Safety & Compliance

· Promote a safety-first culture in all guest interactions

· Follow established safety procedures and terminal protocols

· Assist with guest flow, queue management, and general safety awareness

· Immediately report safety concerns or incidents to the Brand Ambassador Lead or Terminal team

Qualifications & Skills

· Strong communication and interpersonal skills

· Sales-oriented mindset with a passion for customer service

· Comfortable approaching and engaging with the public

· Ability to work independently and as part of a team

· Reliable, punctual, and professional

· Previous sales, tourism, hospitality, or customer service experience is an asset

· Willingness to take direction, coaching, and feedback in a performance driven sales environment

· Must be able to stand for extended periods and work outdoors in varying weather conditions

· Seasonal position with flexible scheduling

· Availability to work weekends, holidays, and peak tourism periods is required

· Schedule and location assignments are determined by business needs and directed by the Brand Ambassador Lead

ABOUT HARBOUR AIR

Harbour Air is North Americas largest seaplane airline, a quintessential west coast experience offering up to 300 daily scheduled flights, charters, and scenic tours showcasing British Columbia’s coast and beyond. Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. With around 500 employees and a fleet of 45 aircraft, Harbour Air serves 14 coastal communities in BC and Seattle, USA. The airline became the world’s first and only fully carbon neutral airline and is strongly committed to being an industry leader on sustainable initiatives mitigating climate impact. Operating the worlds first fully electric aircraft is a testament to the phenomenal teamwork and culture that exist at Harbour Air. For more information, please visit www.harbourair.com

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve.

Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodation in relation to the job selection process is available upon request. If you require any accommodation, please email us and we’ll work with you to meet your accessibility needs.