Company DescriptionCathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose — to move people forward in life — begins with our own people.
Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit — and supported to grow through a meaningful career that moves with you.
If you are seeking an opportunity to take flight, let your ambitions propel you higher and further. Make Your Career Move, together with Cathay.
Role IntroductionReports to : Area Cargo Manager
To enable revenue growth and commercial performance by providing high-quality, responsive sales support to both Global and Local Freight Forwarders. The role is a key enabler of digital transformation, process change, and data-led decision-making, ensuring Cathay Cargo remains a preferred, efficient, and reliable partner.
Key Responsibilities- Serve as the primary sales support interface for global and local freight forwarders, ensuring accurate and timely execution of bookings, quotations, and enquiries.
- Support revenue, yield, and load factor optimisation by assisting account management teams and monitoring flight performance trends.
- Review forecasts with key forwarders and align booking activity with capacity and commercial priorities.
- Manage cargo bookings, load planning, and daily reporting, including tracking uplift, no-shows, and revenue performance.
- Coordinate operational requirements such as unit load device (ULD) planning, dry ice calculations, and special cargo handling arrangements.
- Promote and support Cathay Cargo products, including temperature-controlled, express, and other value-added services.
- Resolve shipment discrepancies, including electronic air waybill (eAWB) errors, billing issues, post-departure adjustments, and destination-related queries.
- Analyse data and apply insights to improve forwarder engagement, pricing discipline, and capacity utilisation.
- Drive adoption of digital tools and support process improvements and change initiatives across stakeholders.
- Act as deputy to the Cargo Sales Support Assistant Manager when required, ensuring operational continuity and supporting decision-making.
RequirementsAcademic Qualifications
• University degree (or tertiary equivalent) in a related discipline
• Additional certification or diploma in logistics, supply chain management, or aviation sales is preferred
Knowledge, Skills, Training and Experience
• Minimum 3+ years’ experience in airline, freight forwarding, logistics, or a related industry, covering sales or customer service.
• Strong verbal and written communication skills, along with good soft skills.
• Demonstrated customer service orientation with a proactive and solution-focused approach.
• High attention to detail and accuracy in indoor sales execution.
• Proficient in Microsoft Word, Excel, and PowerPoint.
** Candidates must have the legal right to live and work in India.
Benefitshttps://careers.cathaypacific.com/who-we-are/why-work-here
Cathay is proud to offer eligible employees competitive compensation & benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
- Travel Privileges on Cathay Pacific Airways Global Network
- Extensive well-being programs including health and employee assistance program benefits to help you stay well.
- Paid Leave
- If this position requires a uniform, a uniform allowance will be provided.
Personal & Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified. Candidates not notified within eight weeks may consider their application unsuccessful.
All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.
