Group Sales Representative, WestJet Vacations
About Us:
Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.
The Opportunity:
Are you searching for a fun, passionate, travel loving team? – Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Group Sales Representative supporting our WestJet Vacations brand to join us in making vacation dreams come true. As the Group Sales Representative, you are responsible for generating customer loyalty through excellence in customer service, efficiency, expertise, product knowledge and account management. You will manage group bookings end to end, ensuring accuracy, revenue maximization and customer satisfaction. The position reports to the Director, Group Sales, and will be located in Toronto, ON.
What You’ll Do:
- Deliver outstanding service to all customer types to foster loyalty and generate new sales.
- Provide product recommendations, quotes, and follow-ups.
- Proactively upsell and cross-sell using promotional materials.
- Conduct weekly sales calls and respond to inquiries within 24 hours.
- Monitor pricing competitiveness and escalate discrepancies.
- Build and maintain strong relationships with key and potential accounts.
- Understand client needs and provide tailored solutions.
- Send personalized spaneting communications and track group booking progress.
- Create and manage group bookings in internal systems.
- Verify rates, issue contracts/invoices, and handle modifications.
- Coordinate with internal departments for inventory and service needs.
- Finalize rooming lists, reconcile concessions, and issue travel documents.
- Stay current with company policies, procedures, and product offerings.
- Attend training sessions and complete required courses.
- Maintain organized reference materials for quick access.
- Other duties as assigned.
What You’ll Need:
- A minimum of 3 years of work-related experience
- Post-secondary education in a related field
- Must possess excellent administration skills and PC Skills (MS Office, Excel, PPT, etc.)
- Excellent customer service and communication abilities
- TICO Certification required
- Experience with TTS and Sabre is an asset
- Must be very organized, with a strong ability to multitask and work well under pressure while maintaining professional communications in all settings.
What We Offer:
- Hybrid Work Opportunities
- GoodlifeCorporate Discount
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price!
- Opportunity to give back through our social responsibility initiatives
- See for yourself! sunwinglife
We thank all who apply however only those who meet the qualifications will be contacted.
Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well.Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.
We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozariosunwing.ca
