Location: Johannesburg
Hours: 37.5 hours per week, covering working hours Mon - Fri between 0800-1930
Contract: Permanent
Salary: Competitive
Closing date: 23rd September 2025

At Virgin Atlantic, our purpose is to ensure everyone can take on the world. Our vision is to be the most loved travel company. To achieve both, were harnessing our spirit of entrepreneurship and innovation to reimagine the world and create thoughtful experiences that feel brilliantly different at every opportunity.

Our people are game changers who see the world differently. Acting as a loud and proud voice for positive change for our people, places, and the planet, theyre not afraid to roll up their sleeves to take on the big things while never forgetting the importance of the small details. So, if youre ready to take your career to new heights, read on.

Working as part of a small team within Sales Operations, youll be accountable for providing full assistance to commercial partners and the Sales Management team within the UK, South African and European spanet sectors, by delivering an exceptional customer-focussed service. Youll work closely with your counterparts in our Global Sales Support teams, JV and other airlines to ensure a seamless service for our mutual customers.

• Responding promptly to all account queries both internally and externally, by phone and email
• You will provide daily support to the UK, South African and European Corporate and Travel Agency customer base.
• Liaising with various internal departments, Sales Managers and the Leadership Team to ensure a first contact resolution.
• Apply experience and customer knowledge to achieve the best outcome for both the Corporate client, Travel Agency and VAA.
• Supporting the Sales team with varying administrational duties. Managing a number of sales-related tasks simultaneously, for example co-ordinating familiarisation trips and events.
• Monitoring relevant communications, both internal and external, and implementing necessary actions.
• Attending and contributing to regular sales meetings and feedback to colleagues.
• You will work closely with Sales Managers to gain understanding of the strategy and focus of their accounts to adapt approach accordingly.
• Establish and develop relationships with varying levels of clientele. You will positively position the VAA Sales Team to promote accessible, efficient and experienced service at all times.

Do you have proven experience within the travel industry? Do you want to work in a challenging and process driven role where communication is key? Then this could be the role for you!

Alongside the above we’re looking for the following to be successful in your application:

• The ability to communicate both written and verbally with customers in a clear, concise manner in any situation.
• Excellent organisational and analytical skills with the ability to work well under pressure.
• A great team player with inbound call/email experience.
• Proficient user of Microsoft Office Suite programmes and has working knowledge of a GDS.
• An understanding of Virgin Atlantic products and services is advantageous, with proven experience of dealing with a variety of situations simultaneously as well as having excellent time management skills.
• The right to live and work in South Africa.
• Must have travel background due to nature of the job, with international experience preferred but not essential.

Does the above sound like you? Do you have excellent attention to detail with a strong work ethic? Then we would love to hear from you!

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitmentfly.virgin.com) feeling confident that we’ve got your individual considerations covered.

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here